Terms & Conditions for NCTSA – Negotiation & Crisis Tactical Solutions Agency

Last Update: 09/05/2025

1. Introduction

These Terms & Conditions (“Agreement”) govern your access to and use of the services provided by NCTSA (Negotiation & Crisis Tactical Solutions Agency) (“NCTSA,” “we,” “our,” or “the Agency”). By engaging with NCTSA, you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agree to be legally bound by this Agreement. If you do not accept these terms, you must refrain from using our services.

2. Definitions

• Services: Specialized crisis management, negotiation, consultation, and tactical resolution services as described on our website and/or in an Engagement Letter.
• Client: Any individual, entity, or representative who retains NCTSA’s services.
• Engagement Letter: A binding agreement between NCTSA and the Client outlining the scope of work, fees, timelines, and other operational terms.
• Retainer Deposit: A non-refundable upfront payment required before the initiation of services.
• Success Fee: A percentage-based fee tied to the successful outcome of a case involving deal, assets, funds, or tangible recovery.

3. Scope of Services

NCTSA offers high-risk, high-responsibility crisis solutions, including but not limited to:

• Situational diagnostics (on-site or remote)

• High-stakes negotiation and conflict resolution

• Strategic intervention and tactical advisement

• Operational support for sensitive or classified scenarios

Engagement becomes legally binding upon receipt of the initial retainer deposit. By submitting payment, the Client affirms full understanding of, and agreement to, the terms and conditions detailed in the Engagement Letter. This payment shall be deemed equivalent to a signed contractual agreement, enforceable under applicable international commercial laws. NCTSA reserves the unilateral right to decline or terminate service based on internal thresholds, case viability, or risk assessments, without obligation to disclose internal criteria.

4. Payment & Refund Policy

1. Retainer Deposit: All clients must pay a retainer deposit before direct intervention begins. The retainer amount will be outlined in the Engagement Letter, with a minimum of 10,000€ exVAT, depending on the case.
2. Payment for Expenses: The Client is responsible for covering all travel, lodging, and operational expenses, including but not limited to airfare, accommodation, and any other logistical costs required for the resolution process.
3. Success Fee: If assets or money are involved in the case, a success fee (ranging from 10-30% of the final outcome) will be agreed upon in the Engagement Letter.
4. Refund Policy: Given the nature of our services, we do not offer refunds. The retainer deposit and any payments made are non-refundable once the engagement has begun, as the work involved is highly specialized and customized to the client’s needs.

4. Financial Terms

4.1 Retainer Deposit

• A minimum retainer deposit of 10,000€ exVAT is required. This retainer deposit is part of the total service fee (the specific amount is determined per case and outlined in the Engagement Letter) which must be paid in full within 12 hours following the initial retainer deposit payment. The engagement will not proceed unless both the signed Engagement Letter and the retainer deposit are received. Any expenses exceeding the scope of the initial retainer must be pre-approved and prepaid by the Client.

• The retainer deposit serves as an operational advance and is structured to cover all necessary logistical and tactical expenses required to execute the engagement. This includes, but is not limited to, airfare, local transportation, accommodations, security provisions, the number of agents deployed, and any support personnel deemed essential by NCTSA (e.g., legal assistant, secretary assistant).

• No service will commence until the retainer has cleared.

4.3 Success Fee

• In cases involving the recovery of financial assets or valuable items, a success fee ranging between 10–30% of the recovered amount will be stipulated in the Engagement Letter.

4.4 Refund Policy

• To ensure operational readiness and resource allocation, all retainers and payments are considered final upon initiation of the engagement. However, we understand that extraordinary circumstances may require changes. As such, NCTSA offers a tiered refund policy for retainer deposits based on the timing of cancellation:

  • Within 1 hour of retainer payment: 80% refund (less administrative processing fees)

  • Within 3 hours: 50% refund (reflecting administrative and early operational mobilization costs)

  • Within 6 hours: 20% refund (covering logistical coordination and personnel pre-deployment costs)

  • After 6 hours: No refund is available, as field agents and assets are typically mobilized. However, the remaining full fee will not be charged, recognizing the engagement was not fully executed.

  This policy is designed to ensure mutual commitment, protect operational integrity, and avoid financial loss from rapid deployment and resource dedication specific to your case.

5. Client Obligations

You agree to:

• Provide truthful, complete, and timely information during intake and throughout the engagement.

• Cooperate fully with NCTSA personnel, including granting prompt access to all assets, personnel, or data deemed necessary for successful execution.

• Comply strictly with all financial terms, including timely payment of the retainer, operational expenses, invoices, and any success-based fees.

Failure to meet any of these obligations may impair NCTSA’s operational efficiency and compromise our ability to deliver optimal results. In such cases, NCTSA reserves the unilateral right to decline, suspend, or terminate services at any stage, without refund and without obligation to disclose internal thresholds, evaluation metrics, or decision-making criteria.

6. Limitation of Liability

To the maximum extent permitted under applicable international law:

• NCTSA shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages, including but not limited to loss of profits, reputation, opportunity, or data, arising from or related to the use or performance of our services—whether in contract, tort, negligence, or otherwise.

• In all cases, NCTSA’s total aggregate liability shall not exceed the amount actually paid by the Client for the specific engagement giving rise to the claim, regardless of the nature or number of claims.

• No warranties, assurances, or guarantees—express or implied—are made regarding the outcome of any operation. All actions taken by NCTSA are based on strategic analysis, situational intelligence, and professional judgment under the conditions presented

7. Indemnification

The Client agrees to indemnify, defend, and hold harmless NCTSA, its officers, agents, contractors, and affiliates from and against any and all claims, losses, liabilities, damages, costs, or expenses (including legal fees) arising out of or related to:

• Any false, misleading, incomplete, or omitted information provided by the Client;

• The Client’s failure to fulfill obligations outlined in this agreement;

• Any misuse of NCTSA’s services or resources;

• Third-party claims resulting from the Client’s actions, instructions, or involvement in the matter under engagement.

This clause applies regardless of whether the claim arises during or after the engagement, and remains enforceable even after the engagement concludes.

8. Force Majeure

NCTSA shall not be held liable for any failure or delay in the performance of its obligations under this agreement due to circumstances beyond its reasonable control, including, but not limited to:

• Natural disasters, such as floods, earthquakes, or pandemics;

• War, civil unrest, terrorism, or government actions;

• Strikes, labor disputes, or transportation disruptions;

• Cyberattacks, system failures, or communication outages;

• Any other event or condition that renders performance impossible or impractical.

In the event of a Force Majeure situation, NCTSA will promptly notify the Client of the nature and expected duration of the disruption. During the Force Majeure event, NCTSA’s obligations may be suspended or extended accordingly, with no penalties or liabilities incurred.

9. Dispute Resolution

Any disputes arising from this agreement shall first be resolved through amicable negotiation. If a resolution cannot be reached, the dispute will be resolved through arbitration in accordance with the rules of the jurisdiction in which NCTSA operates. The decision of the arbitrator shall be final and binding.

10. Amendments & Updates

NCTSA reserves the right to amend or update these Terms & Conditions at any time. Any changes will be communicated to clients through the website or via email. The most current version of the Terms & Conditions will be available on our website.

Contact Information

For any questions or concerns regarding these Terms & Conditions or any other inquiries, please contact us directly at:

NCTSA – Negotiation & Crisis Tactical Solutions Agency
Email: [contact@nctsa.com]

By accessing our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.